Front of House/Administrator

Purpose of the Role
As the first point of contact, you will play a key role in creating a welcoming and professional experience for all visitors, clients, and staff. You’ll ensure reception and office areas run smoothly, while delivering excellent customer service and administrative support.
Key Responsibilities

• Greet and welcome visitors and clients in a professional, courteous, and friendly manner.
• Manage the reception desk, handling incoming calls, emails, and enquiries promptly and effectively.
• Ensure the reception and office areas are clean, tidy, and well-presented at all times.
• Handle incoming and outgoing mail, courier bookings, and deliveries.
• Manage meeting room bookings, set-ups, and catering arrangements where required.
• Support with issuing visitor passes, security access cards, and maintaining accurate records.
• Provide first-line support for office facilities (AV, printers, supplies) and escalate issues when necessary.
• Assist with workplace inspections and ensure Health & Safety standards are upheld.
• Liaise with vendors, building management, and service providers to ensure smooth day-to-day operations.
• Deliver ad hoc administrative and operational support to the wider office team.

Experience & Skills

• Previous Front of House, Reception, or Customer Service experience in a professional environment.
• Excellent communication and interpersonal skills with a customer-focused approach.
• Strong organisational skills and attention to detail.
• Ability to manage multiple tasks and remain calm under pressure.
• Proficient in Microsoft Office and comfortable with IT systems.
• Flexible and proactive attitude, with a professional and polished presentation.