Facilities Coordinator

Posted 02 May 2024
Salary £28000 - £30000 per annum
Job type Temporary
Sectors Corporate Services
Contact NameAnca Cojocaru

Job description

We're currently recruiting a Facilities Coordinator position on behalf of our client in Central London! We're looking for a candidate who has prior experience with FM clients and excellent communication skills. The ideal candidate should also have experience with CAFM/reactive ticketing systems, supplier management, and coordinating office moves/changes. 

This role has the potential to become permanent in 3-6 months subject to client's approval.  

The on-site work hours are either 7am-3:30pm or 9:30am-6pm with a 1-hour unpaid lunch break.

If you're ready to take on a fast-paced role and meet the requirements, please get in touch!

Main purpose:
  • To be an integral part of the operational team to develop and grow the account to
best support the client's strategic ambitions.
  • To fully establish and continually review client needs and expectations ensuring that systems,
procedures and resources are in place to meet the Clients expectations.
  • To monitor vendor performance to ensure they are working to complete/close tasks against
established KPI’s, SLA’s and task resolution priorities.
Main Responsibilities:
  • CAFM – Daily triaging of tickets, advising the operation team of any trends, recommendations, or improvements.
  • Developing good working relationships with key vendors, and ensure service is aligned with client expectations with any shortfalls in service delivery being dealt with in a timely and effective manner through effective contract management.
  • Participating in regular vendor service reviews to ensure actions are documented and followed up.
  •  Responsibility for office moves and changes, including the preparation of floor plans and end-to-end management of the project, including management of internal/external stakeholders.
  • Liaising with landlords/managing agents as required.
  • Overseeing the site operation manual and ensuring SOPs are created in line with client expectations and are reviewed and updated on a regular basis.
  • Having a good understanding of the contractual requirements and ensuring the change control process is followed if end client engages our client in any out-of-scope work.
  • Relationship management – become a recognised point of contact for the facilities operation and integrate with the client by building strong relationships with stakeholders.

General job responsibilities:
  • Weekly new starter calls with office services for Client employees.
  • On/offboarding of professionals on Client systems.
  • Floor walks carried out daily and defects reported.
  • Managing adhoc PO/FM purchasing requests
  • Adopting a flexible approach to undertaking additional administration tasks to support the operational team.
  • Creating and maintaining a peer network to ensure excellent communication and sharing of best practice and innovation across clients.
  • Reporting – Assist with the preparation and presentation of monthly/quarterly performance packs
The job holder should ideally have:

  • Standard DBS check
  • Experience of the project management of office moves/changes
  • Experience of working in banking/wealth asset management sector
  • Driven, with a positive ‘can do’ attitude
  • Ability to accept change and work flexibly
  • High standards and level of attention to detail
  • Problem solving experience and aptitude for multi-tasking
  • Desire to take ownership of a problem and find the solution
  • Ability to communicate effectively
  • Customer focused approach
  • Desire to understand how the service delivery model works
  • Intermediate IT skills with a good working knowledge of Microsoft Word & Excel
  • Experience of using FM Helpdesk ticketing/CAFM systems
  • Good organizational skills
  • Experience of working across EMEA
  • Ability to think "out of the box" and to bring creative solutions to the table
  • Desire to progress and succeed


  • Educated to Higher National Diploma or A level standard (ideally in Facilities
  • Management)
  • Professional qualification
  • Recognized HS&E qualification (IOSH, NEBOSH)
  • Knowledge of RAMS/PTWs
  • Professional qualification or business-related degree
  • Corporate member of relevant professional institution