Account coordinator

Posted 06 August 2025
Salary £30000 - £35000 per annum
LocationSurrey
Job type Temporary
Sectors Corporate Services, Facilities Management
ReferenceBH-39141

Job description

Job Title: Account Coordinator
Location: Reigate, Surrey (full time based on time)
Start Date: Immediate
Contract: Initial 8-week assignment with the potential to become permanent

Purpose of the Role
  • Provide day-to-day administrative support to the Operations team across the account.
  • Assist with coordination and delivery of operational services and internal processes.
  • Support the Account Director with admin tasks, including preparing materials for meetings, managing calendar invites, and keeping contact databases up to date.
  • Assist the Senior Operations Manager in maintaining monthly task trackers.
  • Respond to internal and customer enquiries professionally and promptly, ensuring a positive and helpful experience every time.
  • Build trusted relationships with key stakeholders and contribute to overall account success through proactive operational support.
  • Use Concept software to manage tasks and expectations effectively across the account.

Key Responsibilities
  • Regularly update the Escalation Matrix, Complaints and Compliments Register, and Change Register.
  • Manage meeting invites for soft services contractors and ensure accurate recordkeeping.
  • Monitor the FM Operations inbox, categorising and flagging issues as required.
  • Track and file checklists and audits completed by contractors.
  • Support site audits, update Senior Operations Managers on progress, and report completions.
  • Coordinate new starter inductions for the team.
  • Prepare presentation materials for weekly, monthly, and quarterly governance meetings.
  • Issue internal communications and updates as directed by leadership.
  • Maintain and update the site contact directory for the account.
  • Provide cover for Operations Managers when Facilities Coordinators are absent.
  • Deliver high-quality administrative support that aligns with service standards and business continuity.
  • Promote and uphold health, safety, and welfare standards across the workplace.
  • Proactively foster a “Safety First” culture, encouraging open discussions around safety.
  • Support and promote sustainable working practices.

Experience & Skills
Required:
  • Previous experience in a customer-facing role.
  • Strong knowledge of routine property compliance checks and proactive in ensuring they are completed.
  • Confident communicator with the ability to share findings and recommendations clearly.
  • Highly organised and able to manage tasks independently.
  • Previous experience in the property or facilities management sector.


Education & Competencies
  • Solid understanding of administrative or facilities operations.
  • Proficient in Microsoft Office, email, and database management systems.
  • Able to work collaboratively to improve processes and enhance customer service.