Helpdesk Co-Ordinator

Posted 16 April 2024
Salary £30000 per annum
Job type Fixed Term Contract
Sectors Built EnvironmentCorporate Services
Contact NameAlfie Herbert

Job description

Helpdesk Co-Ordinator
Salary: £30,000
Location: Huntingdon
Contract: 12 Months Fixed Term
As Helpdesk Planner Co-Ordinator you, will be responsible for ensuring the planning and scheduling of all planned maintenance and reactive works for Huntingdon, Eye and Shardlow sites, including the liaison with end users and vendors to ensure all equipment and building infostructure is serviced/maintained in a timely manner. You will also be responsible for CMMS Reporting and Data Analysis to facilitate Asset Lifecycle Management and Management Reporting.
Your Responsibilities
  • Ensure the CMMS Asset Register is maintained/updated.
  • Ensure Scheduling of Planned Maintenance works with External vendors and End Users, Coordinating internal and external contractors and resources through the use of CMMS systems.
  • Ensure that all remedial and reactive works are scheduled in line with KPI’s.
  • Obtain quotes for additional planned maintenance where necessary.
  • Liaise with the end user to facilitate PPMs and reactive maintenance.
  • Ensure all vendors are booked on to site using the designated Visitor Notification System.
  • Maintain vendor asset lists to ensure correct Contract coverage/Cost.
  • Ensure renewal quotes for Annual Maintenance Contracts are obtained.
  • Raise purchase orders for all maintenance contracts, remedial works and spare parts as necessary.
  • Daily up date of Helpdesk Reactive work orders.
  • Maintain Asset Lifecycle Management for both FM and Scientific Assets across all UK sites.
  • Provide CMMS data to support other departments.
  • Engage in cross departmental projects.
  • Support QA in internal/Sponsor Audits.
Essential Experience:
  • Good PC skills
  • Experience of working in data input or data analysis
  • Experience using CMMS Systems
  • Team player, hard worker, good interpersonal skills, ability to communicate well.
  • Ability to work to deadlines
If you’re interested in applying to this Helpdesk Co-Ordinator role email your CV to